Home > How It Works | FAQ > FAQ

Return to your cart for checkout

General

Billing

Testing

What Day Should I Mail my Test Kit Back?

If the test(s) you are ordering requires a test kit, you will need to mail it back to the lab. The return shipping label and bag is included. It is suggested to mail the kit back on a Monday or Tuesday in order to avoid weekend mailing delays. We do not suggest you mail kits on Friday's.


What should I do if I can’t find the test I’m looking for?

We have access to thousands of tests, many we don't post online. If you are seeking a specific test, you can build your own test panel. If the test is available, we will respond with your requested test(s). Back to Top

I want to order for someone else. What do I do?

When checking out, the person you are ordering the test for goes in the "shipping information". Your information goes in the billing section.
If you are ordering for multiple persons or have an existing account and need to order tests for another, enter their information in the "additional comments" box during the checkout process:
  • First/Last Name
  • Email Address
  • Mailing Address
  • Date of Birth + Age
  • Phone Number
  • Which test you are ordering for them. Back to Top


Are there Tax and/or Shipping Fees?

Shipping is free in the USA and in the UK category.

Fees to other countries may apply. Contact us to check shipping cost in your country.

Every lab test order is tax free! Back to Top


How do I know if I am receiving a test kit or a requisition form?

Labcorp tests: Emailed requisition form only.

Other lab processors (see all lab processors): Test kits are mailed to you. Requisition form will be included with the kit or be emailed to you.

"How do I know which lab is processing my test?" See example. Back to Top


Do I need to see my healthcare provider to get tested?

Direct access testing allows greater participation in one's own healthcare. Your healthcare provider can refer you to True Health Labs, but it’s not a requirement.

You can order any test without your doctor.

You can feel secure that True Health Labs uses the same labs as healthcare providers and hospitals, which are CLIA-certified and regulated by appropriate governmental agencies. True Health Labs also uses other specialty laboratories. Back to Top


What is the testing procedure?

  1. Select your tests, find your draw location, then checkout.
  2. Take the form and/or kit your receive from us to your draw location.
  3. Test results are emailed to you once completed.

Tests processed by Labcorp® (see example): After choosing your lab tests, you will receive your requisition form (sent via email). Take the form to a local patient service center for your free draw by a certified phlebotomist.

The results will be emailed to you the day we receive them. Depending on the complexity of the test, results can take 1-4 days.

Ordering test kits? (see example): After you order your tests online, you will receive your test kit(s) and requisition form(s) via mail 3-5 days after your order.

Check the requisition form for errors. If asked, check the box(s) for "bill physician" (no signature is required). Take the test kit with you to local draw center (saliva and stool tests are completed at home). All kits come with free return shipping labels and packaging.

Ordering from outside the USA?

Click here if you are ordering tests for more than 1 person. Back to Top


Can I order tests in my state or country?

**Tests processed by Labcorp® can NOT be collected in the state of NY, NJ, MA, MD, CA, RI, or outside the USA. You can complete the test in a nearby state.
Update: All lab tests can now be drawn in MD and CA!

Look at the test descriptions (example) to see if Labcorp is processing your test.

Many of our test kits (see test descriptions under "Specimen Type") CAN be ordered in the above states and countries (New York is restricted for all). You must contact us if you need testing outside the US or UK to determine if testing is available.
Only tests in the UK category are available to UK customers. Back to Top


Where do I have my sample drawn? Is there a draw fee?

See "Draw Locations". Back to Top


Should I fast before taking the test?

It depends on the test. It is recommended that you avoid food for 10-12 hours when testing for glucose, cholesterol, and triglycerides (fasting instructions are indicated on each test discretion). Water is permitted during your fast. Back to Top


How reliable are the results?

We use the leading national laboratories, which are fully CLIA accredited. Some are the same labs your healthcare provider uses. We also use the leading laboratories in alternative medicine to give you and your healthcare provider(s) maximum treatment options. Back to Top


Are my results confidential?

Absolutely. We respect your privacy and maintain confidentiality. You are the only one who receives the results (email or fax). Not even your insurance company will obtain results from True Health Labs and/or its associates. Back to Top


When will I receive the results?

Your results will be emailed to you today True Health Labs receive them. Turnaround times can range from 1-4 days depending on the tests ordered. Some advanced test can take upwards of 14 day. Back to Top


What if I receive an abnormal result?

Abnormalities should be considered an early warning, but do not necessarily mean you have an illness or disease. We strongly recommend you discuss the results with your healthcare provider for evaluation, further testing and diagnosis. To save on lab cost, it is recommended that you get a list of tests your healthcare provider suggests then return to our site. Back to Top


Will I be able to understand the results?

Some results may be self-explanatory such as those that are "high" or "low". Many tests also have "functional ranges" which can help identify more subtle changes that could be detrimental to your health. One of our trained doctors can help you understand your purchased results. Click here to order. Back to Top


What if I have questions about the results?

Questions regarding abnormal results should be discussed with your healthcare provider. One of our True Health Labs doctors can also help you understand your purchased results! Click here to order. Back to Top


Will my healthcare provider receive a copy of my results?

We deal directly and confidentially with you, and email the results to you. You will be able to print out your results and take them to you healthcare practitioner. Back to Top


Does Medicare cover my tests?

True Health Labs has negotiated discounted cash prices with the laboratories, therefore, labs can not be submitted to Medicare. Back to Top


Are my tests covered by my insurance?

We do not bill insurance directly, however, you can submit for reimbursement yourself. If all your insurance company needs is the "CPT Codes", then we can supply you with those codes. Simply fill out this contact form and include your order number and the tests you would like the CPT codes for.


Note: When insurance is used, any abnormal results are reported to your insurance company and therefore becomes part of your medical records. They do not get reported if you do not attempt to get reimbursed. Back to Top


Can I cancel my order?

You may cancel prior to the specimen collection with a refund equal to the price of the total order less 10% cancellation fee, if canceled within four (4) months from date of the order.

There is no cancellation refund after four (4) months unless other arrangements are made before the four (4) month cut-off date.

If you are holding a test for greater than four (4) months, send an "extension" email to support@truehealthlabs.com. Back to Top