How do I return an item?

We understand that sometimes you change your mind about testing or simply need a refund. Here are a few things you need to know before requesting a refund:

  • If you received a test kit, know that we can not accept returned kits. We recommend that you recycle what you can, discard the remainder, and shred all requisition forms.
  • If you order has been "shipped" (test kit mailed or requisition form emailed) there will be a 10% return fee. This is due to non-refundable fees we incur. If your order is labeled "processing", then a full refund can be given.

Still need a refund? You can request a refund.